Working Student Customer Service Representative in Ticketing - Concerts, Sports, Culture & Events (m/f/d)

Location: Frankfurt am Main Department: Customer service Employment type: Working students

These are your tasks

  • You are one of the most important points of contact for ticket buyers who need support with their ticket purchases: You advise them by phone and e-mail on their inquiries relating to concerts, sport, theater, tourism, tours and trade fairs.
  • You are creative and optimize internal processes together with your team, work in a solution-oriented manner and across departmental boundaries.
  • You will support special topics according to your interests and talents and become the contact person for sporting event inquiries, for example. Your commitment is in demand: supervise box office operations at exciting events and be there for our customers on site.
  • Your curiosity is in demand: your working environment is characterized by culture, entertainment, sport, marketing & sales, so variety and insights behind the scenes are guaranteed!

What you should bring with you

  • Studies e.g. in event management, business administration, sociology, teaching or another commercial field
  • Service-oriented and empathetic demeanor, helpfulness and enjoyment of customer contact
  • Professional expression in telephone and e-mail correspondence, even in stressful situations
  • Hands-on mentality, structured way of working and the desire to grow beyond yourself and break new ground with us and the team!
  • Familiarity with computers and quick learning of programs
  • Very good written and spoken German, knowledge of English is an advantage

What we offer you

  • Your start with us: We repeatedly receive feedback that our onboarding process is exemplary. We go to great lengths to ensure that you feel comfortable with us right from the start. 
  • Start-up flair: We are on first-name terms, have short communication channels and flat hierarchies. And if there's a problem somewhere, your colleagues will be happy to help. 
  • Further development: We want you to grow with us. We offer various internal and external training programs. Sometimes very general, sometimes tailored precisely to the needs of you and your team. 
  • Industry: Not in the mood for boredom? Don't worry, with us you will work in an exciting environment of culture, entertainment, sports, digital, marketing and sales. 
  • Location: Directly at Frankfurt Central Station! You don't have to stand in traffic jams, we are easily accessible by public transport.
  • Fitness: You can keep fit in our own gym or with various sports courses. There is something for everyone - from beginners to sports junkies. 
  • Events: Christmas party, team events, cooking events with our feel-good manager and much more. We always come up with something for you and your colleagues. 
  • Drinks & sweets: Coffee, tea, water, cola, lemonade, fresh fruit and snacks are of course available to you free of charge.
  • Further benefits: Extensive employee discounts and free tickets await you.

We look forward
to your application

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